Terms & Conditions

Conditions of Carriage
1.Definitions
1.1 Meaning
The following terms and conditions have the following meanings:

• “Baggage” refers to documents issued by the airline to passengers indicating that the baggage has been checked and registered, including any baggage tags issued by the airline.
• “Baggage Registration” means a document issued solely by the airline to confirm that the baggage has been properly checked and registered.
• “Reservation” means the process of reserving a ticket for a flight where the airline has arranged the flight under agreed conditions and terms.
• “Booking Reference Number” refers to the reference number provided by the airline to identify the passenger's reservation, which has been confirmed by the airline.
• “Checked Baggage” refers to baggage under the airline’s supervision for which baggage tags have been issued by the airline, including registered baggage.
• “Conditions of Contract” refers to all terms stated in the aviation regulations and printed on the ticket, including references to conditions, terms, and notifications.
• “Damage” includes death, bodily injury to passengers, delays, losses, partial losses, or any other damage arising from or related to travel or other services resulting from operations carried out by the airline.
• “Electronic Coupon” refers to a flight coupon in electronic form or any other equivalent document recorded in the airline's database.
• “Electronic Ticket” refers to a document issued by or on behalf of the airline, electronic coupons, and boarding documents.
• “Flight Coupon” refers to the portion of the ticket marked as "Valid for Passage," or in the case of an electronic ticket, the electronic coupon specifying the origin and destination the passenger is entitled to travel between.
• “FLY-THRU” refers to a connecting flight service provided for continuous travel within the same itinerary or PNR route according to our transit time framework.
• “Passenger”, “You”, “Your” and “Yourself” refer to any person, other than crew members, traveling or intending to travel on an aircraft with the airline's consent.
• “Customer” or “Passenger” means any person, other than crew members, traveling or intending to travel on an aircraft with the airline's consent (this also refers to you, your, and yourself).
• “Itinerary” refers to a document issued by the airline to passengers, including passenger names, flight information, booking reference numbers, aviation terms and conditions, and various announcements.
• “Route” means the flight path from the origin airport to the destination airport.
• “Seat” refers to a seat on the airline’s aircraft.
• “Fees” refer to the airline’s fares and charges published either electronically or on paper.
• “Terms and Conditions” mean these conditions of carriage.
• “Unchecked Baggage” refers to any baggage other than checked baggage, including all items carried into the cabin by the passenger.
• “We”, “Our”, “Us”, and “Airline” refer to Ezy Airlines.
• “Website” refers to the website www.ezyairlines.com, created by the airline for the purpose of online booking and providing information about the airline.

1.2 Descriptions
The headings or descriptions in each condition and regulation are provided solely for convenience and shall not be used for interpreting the content.

2. Applicability

2.1 General Provisions
These terms and conditions apply to air travel or any other related travel, including the transportation of passengers and baggage by land conducted by or on behalf of the airline, as well as liability related to transportation and travel.

2.2 Governing Terms and Conditions
In addition to what is specified in these terms and conditions, if any inconsistency arises between these terms and conditions and the conditions of the contract or other regulations we have specified, these terms and conditions shall prevail.

2.3 Language
These terms and conditions are prepared in English. In case they are translated into other languages, the English version shall take precedence for interpretation purposes.

3 Tickets/Travel Confirmation Documents

3.1 Prima Facie Evidence of the Contract
The travel confirmation document serves as prima facie evidence of the contract of carriage between the passenger and the airline. This includes the travel confirmation document, the airline's terms and conditions, and the conditions of the contract (including applicable fees), which altogether form the contract of carriage between the passenger and the airline.

3.2 Non-Transferability
The right to transportation is non-transferable and is subject to the airline's terms and conditions as well as the conditions of the contract.

3.3 Validity
The travel confirmation document is valid only for the passenger whose name appears on the flight booking.

3.4 Personal Travel
The airline will only provide services to passengers whose names appear on the travel confirmation document or electronic ticket. Passengers must present their ID card (for domestic travel) or passport (for international travel) during check-in.

4 Fares

4.1 Basic Provisions
The fare covers only air transportation from the departure airport to the destination airport, excluding any ground transportation services between airports or between airports and city terminals unless otherwise specified by the airline. The airline offers point-to-point transportation only, except in cases of FLY-THRU bookings, and disclaims any liability for connecting flights. The airline shall not be responsible if passengers fail to comply with conditions for connecting flights.

4.2 Infants
For infants aged over seven (7) days but less than two (2) years (24 months) at the time of the first flight departure, they may travel on the lap of an accompanying adult. One adult is allowed to carry one infant only. Strollers or infant seats are not permitted in the aircraft cabin. The number of infants per flight is limited for safety reasons, and the airline reserves the right to refuse carriage if the limit is exceeded.

4.3 Taxes and Insurance Fees
Any taxes or fees imposed by the government, authorized agencies, or airport operators due to the services provided or facilities used by the passenger shall be borne by the passenger unless specified otherwise. These charges are included in the airline’s service fees and handling charges. Taxes and fees may change periodically, even after the booking is confirmed, and the passenger must settle the balance before travel. Airport tax refunds can be requested within six (6) months from the travel date, subject to a refund processing fee as determined by the airline.

4.4 Currency Exchange
Fares and charges must be paid in the currency specified unless the airline determines otherwise.

4.5 Accuracy
Fares, fees, service charges, flight schedules, routes, pre-booked products, and services are deemed correct at the time of publication. The airline reserves the right to change fares and schedules at any time without prior notice.

4.6 Applicable Fare
The applicable fare is the fare published by or on behalf of the airline in electronic or printed media. The fare may exclude processing fees, service fees, and other charges unless stated otherwise.

5 Reservations

5.1 Reservation Confirmation
A reservation is confirmed only after full payment has been made and the airline has issued a booking confirmation and/or travel document. Reservations are non-cancellable and non-refundable after confirmation.

5.2 Group Reservations
Group reservations are subject to specific conditions set by the airline. Please contact the airline for further details.

5.3 Changes to Flights
Changes to flight reservations are allowed in accordance with the airline’s specific conditions, which may include applicable fees and fare differences.

Once a booking reference number has been issued, the airline allows flight changes under the following conditions: flight changes must be made at least forty-eight (48) hours prior to the scheduled departure time. Passengers cannot change their flight if it is less than forty-eight (48) hours before the scheduled departure. However, if the change is made more than forty-eight (48) hours before the departure, the passenger must pay a change fee as specified in the Fee Schedule. The flight change is subject to the following conditions:
• If the fare for the new flight is lower than the cancelled flight, the passenger will not be refunded the fare difference.
• If the fare for the new flight is higher than the cancelled flight, the passenger must pay the fare difference before the change is confirmed.
• The change will not be considered confirmed until the airline issues a new booking reference number and/or a new travel confirmation document.
• Route changes are not allowed.

5.4 Promotional Fares
The provisions for flight changes in section 5.3 do not apply to promotional fares.

5.5 Passenger Name Changes
Once a reservation is confirmed, the airline reserves the right not to allow passenger name changes.

5.6 Payment
Passengers must pay the full fare at the time of booking. If full payment is not received at the time of booking for any reason, the airline reserves the right to cancel the reservation prior to check-in and/or deny boarding.

5.7 Personal Information
Passengers acknowledge and agree that their personal information provided to the airline may be used for making reservations and issuing travel confirmations, providing and developing ancillary services and facilities, facilitating immigration procedures, accounting, billing and auditing, verifying credit or other payment cards, security, administrative and legal purposes, issuing credit cards, system testing, maintenance and development, statistical analysis, and for future communications with the passenger. For these purposes and by booking with the airline, the passenger authorizes the airline to retain and use their personal information and to transmit such data to the airline’s offices, authorized agents, related third parties, government agencies, travel service providers, and other entities involved in providing the above-mentioned services.

5.8 Seating
The airline does not guarantee the allocation of specific seats on the aircraft. Passengers agree to accept any seat assigned by the airline or deemed appropriate and subject to availability at check-in. The airline reserves the right to change passenger seating at any time, even after boarding, if necessary for operational, safety, administrative, regulatory, health, or welfare reasons.

5.8.1 Preferred Seat Selection Service (ASR)
Passengers may select their preferred seat in advance, subject to seat availability. A fee for the Preferred Seat Selection Service (ASR) must be paid before the scheduled departure time. Please refer to the Fee Schedule for ASR charges. For reasons of health, safety, or aviation regulations, the airline reserves the right to allocate or change seats at any time, even after boarding or departure. The airline does not guarantee specific seat locations, such as aisle seats, window seats, exit row seats, or any other specific type of seat. However, the airline will make every effort to provide seats that correspond to the price paid and reasonable suitability. Passengers are not allowed to move to higher-value seats after boarding.

5.8.2 Changes After ASR Fee Payment
If there are changes to the flight schedule, cancellations, delays, or flight consolidations for reasons beyond the airline’s control or for commercial or safety reasons, the airline will take one of the following actions:
• Reserve the same preferred seat for the passenger on the next available flight.
• Reserve a preferred seat of equivalent value for the passenger on the next available flight.
• Assign a random seat on the next available flight and refund the ASR fee paid by the passenger.

In any case, the airline’s decision as outlined in section 5.8.2 shall be final, and the airline shall not be held liable for any further claims regarding preferred seat reservations.

The availability of advertised in-flight products, services, or programs is subject to stock availability. In-flight products and services are non-refundable and non-transferable after purchase. Passengers cannot book or change in-flight products or services within 24 hours before the scheduled departure time. The airline reserves the right to change, revise prices, or substitute any in-flight products or services without prior notice. The boarding pass serves as proof of purchase for pre-ordered in-flight products and services. Passengers must present their boarding pass to the cabin crew to claim pre-ordered in-flight products or services. All pricing and/or discount information regarding pre-ordered in-flight products and services is accurate at the time of booking.

5.9 Meals
Menu items may vary periodically. Meals may contain nuts, dairy products, and/or gluten. Within 24 hours before the scheduled departure, the airline does not accept new meal orders or changes to existing meal orders. The airline reserves the right to revise/change prices or substitute pre-ordered meals with other meals of equivalent value based on availability and/or aircraft suitability without prior notice. The airline will use the boarding pass as proof of pre-ordered meals, and passengers must present the boarding pass to the cabin crew to claim their meals. Prices and discounts for pre-ordered meals are valid only at the time of booking.

5.10 Travel Insurance
Since travel involves various risks and the airline’s liability to passengers is limited, passengers are advised to purchase travel insurance, which provides the following coverage:
• Trip changes and cancellations.
• Medical expenses and medication.
• Repatriation costs for passengers and their companions.
• Injury and death.
• Delays, damage, and loss of baggage and other personal items.

6 Check-in and Other Travel Requirements

6.1 Check-in Process, Closure, and Conditions
The airline's check-in counters will open one (1) hour before the scheduled departure time and close thirty (30) minutes before departure. The opening and closing times may vary depending on the airport and flight. Passengers must complete check-in within the specified time. In any case, the airline reserves the right to deny boarding under these terms and conditions without a refund of the fare paid.
• Passengers must complete check-in at least thirty (30) minutes before the departure time.
• If passengers fail to present themselves or verify their identity with airline staff.
• If passengers fail to provide complete and valid travel documents (damaged or incomplete documents are considered invalid), including visas or similar permits required for entry into the destination.
• If passengers fail to pay the full fare or other applicable fees to the airline.
• If passengers act abusively towards airline staff, cause disruption at the check-in counter, or insult, threaten, or harass airline staff, whether physically or verbally.
• If government authorities or other agencies deny the passenger permission to check in or board the aircraft.
• If the airline deems the passenger unfit for travel due to intoxication or evident physical or medical conditions that may pose a danger.
• If the airline deems the passenger unfit for travel due to medical reasons or if the passenger's condition may endanger the health of other passengers.

6.2 Self Check-in
The airline allows passengers to perform self-check-in. Passengers must comply with the terms and restrictions regarding changes to travel details after check-in, which can be found on the airline’s website under the self-check-in section.

6.3 Seat Limitations
Even if passengers have reserved seats, unforeseen circumstances in the airline industry, such as overbooking, may result in unavailability of seats. In such cases, the airline will take one of the following actions:
• The airline may extend the validity of the passenger’s ticket.
• If the passenger chooses to travel at a later time, the fare paid will be retained for future travel. The passenger must make a new reservation within six (6) months from the rescheduled travel date.

6.4 Issue Resolution
Any of the actions specified in section 6.3 shall be considered full compensation, and the airline shall not be held liable for any further claims.

6.5 Boarding
Passengers must present themselves at the boarding gate at least fifteen (15) minutes before the scheduled departure time. The boarding gate will close ten (10) minutes before departure. If passengers fail to present themselves within this period, the airline reserves the right to deny boarding.

6.6 Preferred Seat Selection Service
Hot Seat: Passengers who purchase Hot Seats through the Preferred Seat Selection Service (ASR) will be granted priority boarding ahead of general passengers. If general boarding has already commenced, Hot Seat passengers may still join the queue with other general passengers.

6.7 No-Show
Passengers must present themselves at the check-in point on time and be at the boarding gate within the time specified by the airline during check-in. If passengers fail to check in or board the flight on time, the fare paid will not be refunded for any reason.

6.8 Compliance with Regulations
Passengers are responsible for complying with the laws, regulations, orders, demands, and travel requirements of the countries of origin, destination, and transit, as well as the airline’s terms and conditions of carriage, notices, and instructions. The airline shall not be liable for obtaining the necessary documents or for ensuring compliance with such laws, regulations, orders, demands, and requirements. The airline is also not responsible for any consequences resulting from the passenger’s failure to obtain such documents or comply with applicable laws, regulations, and requirements.

6.9 Required Travel Documents
Passengers are responsible for obtaining, possessing, and presenting all necessary travel documents required for entry and exit, including health and other documents as stipulated by the laws, regulations, orders, and requirements of the countries of origin, destination, and transit. Passengers must ensure that their travel documents have sufficient remaining validity as required by the destination country. The airline reserves the right to deny boarding to passengers who do not comply with these requirements or possess incomplete or invalid documents.

6.10 Documentation Guidelines
Domestic Flights
Adult passengers traveling on domestic flights must present one of the following original documents:
• Thai National ID card or other temporary documents issued by the National Registration Department of Thailand (original).
• Birth certificate (original) issued by the National Registration Department.
• Diplomatic, non-diplomatic, consular, or international organization ID cards issued by the Ministry of Foreign Affairs (original).
• Passport (original).
• Student card (for foreign nationals) issued by the Thai Immigration Department (original), along with a valid passport.
• Official Thai Parliament ID card (original).
• UNHCR card (original).
• Police clearance certificate (original) issued within 24 hours.

Thai Children Traveling on Domestic Flights
• For domestic flights: Children under 12 years old must present an original birth certificate, national ID card, or adoption certificate (issued by the National Registration Department of Thailand) to be allowed to board.
• A national ID card is valid for domestic travel only in the issuing country.
• A valid passport may be used in place of a national ID card.

6.11 Denial of Entry
Passengers agree to pay any applicable fares and/or penalties if the airline is required to return the passenger to the country of origin or another location due to a government or immigration authority’s refusal to permit entry, whether to the destination or transit country. The airline will not refund the fare under any circumstances.

6.12 Passenger Liability for Fines, Detention Costs, and Other Expenses
If the airline incurs any fines, penalties, or expenses due to the passenger’s failure to comply with applicable laws, regulations, orders, demands, or travel requirements of any country the passenger has traveled from, to, or through, or if the airline incurs costs for arranging necessary documents, the passenger must reimburse the airline upon request. The airline may use any unused ticket value or any other funds held by the airline on behalf of the passenger to cover such costs.

6.13 Security Checks
Passengers must undergo security or health checks conducted by government authorities, airport officials, or airline staff.

7 Right to Refuse Carriage

7.1 Right to Refuse Baggage
For safety reasons or at the airline’s discretion, the airline may refuse carriage of a passenger or their baggage if it deems that:
• Such action is necessary due to safety concerns, or
• Such action is necessary to comply with applicable laws, regulations, or orders from government authorities in the country of departure, destination, or transit, or
• The passenger’s behavior, status, age, mental or physical condition, or baggage condition:

• Requires special assistance.
• Is dangerous, causes inconvenience, or is objected to by other passengers or crew members.
• Poses a risk or danger to themselves, other passengers, or property.
  • The passenger has previously committed misconduct during a flight and may repeat the behavior.
  • The passenger disregards or fails to comply with the airline’s instructions.
  • The passenger refuses to undergo security screening.
  • The fare or applicable fees, including taxes, have not been fully paid.
  • The fare payment is suspected of being fraudulent.
  • The passenger lacks valid or complete travel documents.
  • The reservation was made unlawfully, fraudulently, or through unauthorized agents.
  • The credit card used for payment was reported lost or stolen.
  • The travel confirmation, reservation, or electronic ticket was obtained fraudulently or through forgery.
  • The travel confirmation has been altered by someone other than the airline or its authorized agent, or the document is damaged (in which case the airline reserves the right to confiscate such documents).
  • The individual presenting the travel documents cannot prove they are the person named in the reservation (in which case the airline reserves the right to confiscate such documents).

7.2 Unaccompanied Minors
Children under the age of 12 are not allowed to travel unless accompanied by an adult aged 18 years or older.

7.3 Passengers with Disabilities/Health Conditions or Illnesses
For safety reasons, the airline can accommodate up to two passengers with disabilities or health conditions per flight. In cases where passengers have quadriplegia, only one such passenger may be accepted per flight. The airline may require such passengers to be accompanied by a travel companion. Please refer to section 7.3.1 Travel with a Companion.
The airline permits passengers to bring wheelchairs and mobility aids (including battery-powered wheelchairs or devices), which will be stored in the cargo hold as outlined in section 8.5. Detailed guidelines for transporting wheelchairs and mobility aids are available on the airline’s website.
Passengers with medical conditions or illnesses must present a valid medical certificate dated no more than ten (10) days prior to the departure date and must sign a liability waiver during check-in, confirming their fitness to travel unless otherwise specified by the airline. For safety reasons, the airline reserves the right to deny boarding to passengers with infectious, contagious, or chronic diseases deemed risky by the airline.
Passengers requiring special assistance, including those needing medication or syringes on board, must inform the airline during booking or at least four hours before departure through the "Manage Booking" menu. Failure to provide advance notice may result in denial of boarding. Passengers requiring special assistance must check in at the airport for safety and health reasons.

7.3.1 Travel with a Companion
The airline may require a passenger to travel with a companion if it deems that:
(a) It is necessary for safety reasons, or
(b) The passenger is unable to assist themselves during an emergency evacuation, or
(c) The passenger cannot understand safety instructions.

7.3.2 Seating
To comply with health, governmental, legal, or safety requirements, the airline will assign appropriate seating for passengers requiring special assistance and reserves the right to change or reassign seats as deemed necessary.

7.4 Expectant Mothers
Expectant mothers must inform the airline of their pregnancy stage during booking and at the check-in counter. Expectant mothers must comply with the following travel conditions:
• Pregnancy under 28 weeks (throughout the pregnancy): The passenger must sign a liability waiver at check-in, agreeing not to hold the airline liable for any claims.
• Pregnancy of 28 weeks or more: The airline will refuse carriage.

7.5 Infants Aged 7 Days or Less
The airline reserves the right to refuse carriage of infants under 7 days old. However, the airline may allow such infants to travel if they present a travel certificate from a qualified doctor and the parents sign a liability waiver provided by the airline.

8. Baggage

8.1 Items Not Considered Baggage or Prohibited from Inclusion in Baggage
The airline reserves the right to deny travel if it finds any of the following items in your baggage:
(a) Items not properly packed in bags or containers suitable for safe air transport.
(b) Items that may pose a danger to the aircraft, other persons, or property on board and/or are classified as hazardous materials under the regulations of the International Civil Aviation Organization (ICAO), the International Air Transport Association (IATA), or the airline’s terms and conditions.
(c) Items prohibited from air transport by the laws, regulations, or orders of any state from which you depart, to which you are traveling, or through which you are transiting.
(d) Items deemed by the airline to be unsuitable for air transport due to weight, size, or nature.
(e) Fragile or perishable items.
(f) Live or deceased animals.
(g) Food, fresh or frozen seafood, or other meats that may be carried in hand baggage, unless it can be demonstrated to the airline’s satisfaction that they are properly packed in Styrofoam or coolers containing dry ice or non-perishable items. Checked baggage containing these items will only be accepted after inspection by the relevant authorities. If the passenger refuses inspection, the airline may deny acceptance of the baggage.
(h) Firearms and ammunition.
(i) Explosive, flammable, or non-flammable gases, including aerosol cans, butane, kerosene, scuba tanks with compressed gas, liquid nitrogen, flammable liquids (such as paint, thinner, solvents), flammable solids (such as matches and lighters), organic peroxides (such as resins), poisonous substances, infectious substances (such as viruses, bacteria), radioactive materials (such as radium), corrosive substances (such as acids, alkalis), mercury, thermometers, magnetic materials, oxidizing agents (such as bleaching agents), and e-cigarettes.
(j) Items deemed by the airline to be weapons, such as antique firearms, swords, knives, and similar items, which may be accepted as checked baggage under the airline’s regulations but are strictly prohibited in the cabin.

8.2 Valuable and Fragile Items
You may not check valuables or fragile items as registered baggage, and you assume all risks if such items are checked. These include cash, jewelry, precious stones, silverware, computers, electronic devices, negotiable documents, securities, or other valuables, business documents, passports, and personal identification documents, deeds, original manuscripts, or similar items.

8.3 Security and Suitability
For security and safety reasons, the airline may request that you undergo a search, X-ray, or other forms of screening for yourself and your baggage, including inspections in your absence. This is to ensure that you are not carrying prohibited items as defined in these regulations. If you refuse to comply, the airline may deny you and/or your baggage from traveling without refund or liability. In the event that such searches or screenings cause damage to you and/or your baggage, the airline shall not be held liable unless the damage results from the airline’s gross negligence or willful misconduct.

8.4 Handling and Transport of Checked Baggage
When you register your baggage, it will be under the airline’s custody, and a baggage tag will be issued for each checked item. The checked baggage must have your name or other identification securely attached. Checked baggage will be transported on the same flight as the passenger unless operational, safety, or security reasons necessitate transport on a different flight. In such cases, the airline will deliver the baggage to you promptly upon arrival, unless applicable law requires your presence for customs clearance.

8.5 Fees and Weight Limitations for Checked Baggage
The airline charges a fee for checked baggage. Passengers may receive a discount by pre-purchasing baggage allowance during booking or at least four hours before departure. A minimum allowance of 15 kilograms is required for pre-booking. Excess baggage fees apply for any weight exceeding the purchased allowance at the airport. Please refer to the airline’s fee table for further details. These fees are non-refundable and non-transferable. Baby strollers, wheelchairs, mobility aids*, and walkers may be checked in free of charge if required by the passenger during the journey.
*Note: The maximum allowable weight for battery-powered wheelchairs or mobility aids is 85 kilograms.

Infants are not entitled to baggage allowance, though strollers are exempt from baggage fees. Passengers may utilize the baggage allowance of another passenger listed under the same reservation number. However, unused baggage allowance cannot be transferred to other passengers if one of the passengers does not travel. For health and safety reasons, no single item of baggage may exceed 32 kilograms and/or dimensions of 30 cm (height) x 38 cm (width) x 25 cm (depth), excluding mobility aids.
Sports equipment may be carried on board, subject to applicable fees, as specified in the airline’s fee table. Passengers assume liability for any damage to such equipment and are advised to purchase insurance. Musical instruments exceeding cabin baggage size but no longer than 180 cm and weighing no more than 15 kilograms may be carried in the cabin if a separate seat is purchased at the appropriate fare. No baggage allowance is granted for seats purchased for this purpose.

8.5.1 FLY-THRU
• The airline will take necessary measures to avoid delays for both your flight and baggage.
• Passengers must pay excess baggage fees or other applicable charges for both flights at the point of origin.

8.6 Unchecked Baggage
The airline allows passengers (excluding infants) to carry one (1) piece of unchecked baggage on board free of charge, subject to the airline’s terms and conditions.
Unchecked baggage may include one (1) piece such as: one (1) carry-on bag, or one (1) laptop bag, or one (1) handbag, or one (1) small bag.
Each piece of unchecked baggage must meet the following criteria:
• The dimensions must not exceed 38 cm (height) x 30 cm (width) x 25 cm (depth), and the maximum weight must not exceed 7 kilograms.

Any carry-on baggage exceeding the specified size or weight or deemed hazardous will not be permitted in the cabin. Such baggage must be checked in at the airport’s airline check-in counter. Passengers must strictly comply with clause 9.8.5. If passengers fail to comply, the airline reserves the right to check the baggage as registered baggage to be loaded in the aircraft’s hold, and the passenger will be required to pay an excess baggage fee at the boarding gate.
For international flights, passengers may carry liquids in their hand baggage, subject to local laws and regulations, under the following conditions:
• Each liquid container must not exceed 100 milliliters.
• All liquids combined must not exceed 1 liter. All containers must fit into a clear, resealable plastic zip-lock bag. Passengers must separate the zip-lock bag from their hand baggage during the security screening at the airport. Security officers may confiscate any items that do not comply with these requirements or the regulations of individual countries.

8.7 Baggage Claim and Delivery
Passengers must collect their baggage in person at the designated baggage claim area at the destination airport. The airline may store unclaimed baggage and charge a storage fee if it is not collected within the specified time. If baggage is not claimed within one (1) month, the airline reserves the right to dispose of the baggage without any liability.
Only individuals named on the baggage tag are authorized to claim the baggage. If a person claiming the baggage does not have the baggage tag, the airline will release the baggage only after the individual provides sufficient proof of ownership to the airline’s satisfaction. Furthermore, if requested by the airline, the claimant must provide adequate assurance to indemnify the airline against any loss, damage, or expense resulting from the delivery of the baggage.
Acceptance of baggage without complaint at the time of delivery constitutes prima facie evidence that the baggage was delivered in good condition and in accordance with the air carriage contract.

9. Flight Schedules and Cancellations

9.1 Schedules
The airline will make every effort to avoid delays in passenger and baggage transportation, adhering to the schedule in effect on the day of travel as announced by the airline. However, the times shown in flight schedules, timetables, or displayed elsewhere may be changed at any time, depending on circumstances. The airline shall not be held liable for any damages resulting from such changes.

9.2 Flight Cancellations and Schedule Changes
At any time after a reservation has been confirmed, the airline may change, cancel, adjust, delay, or reschedule any flight due to circumstances beyond the airline’s control, for safety reasons, or for commercial purposes. In the event of a flight cancellation, the airline may take one of the following actions at its discretion:
• Offer the passenger a seat on the next available flight at no additional cost. If necessary, the airline may extend the validity of the passenger’s booking.
• Retain the fare as a credit in the passenger’s account, which can be used for future travel. The passenger must make a new reservation within ninety (90) days from the original travel date.
• If the passenger wishes to cancel the trip due to the airline’s cancellation or schedule change of three (3) hours or more before or after the original departure time, the passenger may request a refund of the fare via bank account, credit card, or debit card. The airline reserves the right to decline refund requests for delays, cancellations, and/or schedule changes occurring on the day of travel.

9.2.1 FLY-THRU
In case of delays, cancellations, or schedule changes preventing the use of a confirmed FLY-THRU service, passengers are entitled to the following options:
If the originating flight is delayed, passengers may board the next available flight to their destination free of charge, provided it meets the layover time requirement.

If the subsequent flight is delayed
Passengers may take the next available flight to their destination at no additional cost, provided the layover time requirement is met. If the new flight does not meet the layover requirement or if the rescheduled flight departs on the following day, the airline reserves the right to provide the following services:
• Daytime or overnight accommodation
• Airport transfer services
• Baggage storage: Passengers must collect their baggage at the connecting point and check it in again for the next flight.

9.3 Limitation of Liability for Cancellations and Schedule Changes
In cases of cancellations and/or schedule changes, the airline will only provide remedies as specified in section 9.2. The airline shall not be liable for any claims beyond those explicitly stated.

10. Conduct on Board

10.1
If the airline determines that your behavior on board may endanger the aircraft, other persons, or property, disrupt the duties of the crew, or fail to comply with crew instructions—such as smoking, consuming alcohol, using mobile phones, making threats, using abusive language, or engaging in offensive or disruptive conduct that causes inconvenience, damage, injury, or discomfort to passengers or crew—the airline may take any necessary measures to prevent and stop such behavior. These measures may include refusing to transport you, removing you from the aircraft, and pursuing legal action for any offenses committed on board.

10.2
If the airline reasonably deems it necessary to alter the flight route and disembark you due to your behavior, you will be responsible for all expenses incurred by the airline as a result of the route change, including any related costs.

10.3
For safety reasons, the airline may prohibit or restrict the use of electronic devices on board, including mobile phones, laptops, radios, cassette and CD players, electronic games, and transmitting devices such as remote-controlled toys and radio transmitters. However, hearing aids and pacemakers are exempt from this restriction.

10.4
The airline operates a non-smoking policy. Smoking, including the use of electronic cigarettes, is strictly prohibited on board in all areas. Passengers are not allowed to bring or consume external food and beverages on board.

• Dry Food: Passengers may bring dry food items such as chocolate, biscuits, and snacks in their carry-on luggage, but they are not permitted to consume them on board.
• Perishable Food: Perishable food items, which can spoil under certain environmental conditions such as changes in temperature or humidity—such as cooked rice, noodles, sandwiches, etc.—are not permitted in carry-on luggage.
• Fruits: Passengers may bring fruits in their carry-on luggage if they are properly packed and sealed. However, consuming them on board is prohibited. Please note that durians, jackfruit, and other fruits with strong odors are considered prohibited items by international standards and are not allowed in carry-on luggage.

11. Liability Limitation

11.1 Warsaw Convention and Montreal Convention
If the passenger's journey involves destinations or stops in a country other than the country of origin, the Warsaw Convention or the Montreal Convention may apply, depending on the specific circumstances. These conventions typically limit the carrier’s liability for death or injury, as well as loss or damage to baggage. It is the passenger’s responsibility to be aware of and familiarize themselves with the Warsaw or Montreal Conventions.

11.2 Baggage Liability Limitation
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional fees are paid. Domestic and international travel liability limits may vary depending on applicable laws.

11.3 If the Warsaw Convention is not Applicable
If your journey is not subject to the provisions of the Warsaw or Montreal Conventions or Thai law, the following rules shall apply:

• The airline’s liability for any damage will be reduced if your negligence caused or contributed to the damage, in accordance with applicable laws.
• The airline will not be liable for damage to registered or unregistered baggage unless the damage results from the airline's negligence and the baggage was under the airline's control or custody.
• Except in cases where the airline acted intentionally or with gross negligence knowing it could cause damage, liability for registered and unregistered baggage will be limited to the amounts specified in the airline's fee schedule. If the weight of registered baggage is not indicated on the baggage tag, it will be presumed not to exceed the permitted limit. In cases where a higher value is declared in writing for registered baggage, the airline’s liability will be limited to the declared value.
• The airline will not be liable for damage arising from compliance with legal or regulatory requirements or from the passenger’s failure to comply with such regulations.
• Except as expressly stated in these terms and conditions, the airline’s liability will be limited to compensatory damages for proven losses and expenses under applicable law.
• The airline will not be liable for damage caused by passenger baggage to other persons or property, including the airline’s property. Passengers will be responsible for any damage their baggage causes.
• The airline will not be liable for items that are prohibited from being registered as baggage or for unregistered baggage, including fragile or perishable items, money, jewelry, precious metals, electronics, negotiable documents, securities, business documents, passports, and other identification documents.
• The airline will not be liable for illness, injury, disability, or death resulting from the passenger’s physical condition or any worsening thereof.
• The carriage agreement includes these terms and conditions and the liability limitations outlined herein. These limitations shall also apply to the airline’s authorized agents, employees, and representatives. The total compensation that may be claimed from the airline and its agents or employees shall not exceed the airline’s liability limits, if applicable.Unless explicitly stated otherwise, nothing in these terms and conditions shall waive or limit any rights provided under the Warsaw Convention, Montreal Convention, or other applicable laws.
• The airline will not be liable for damage caused by passenger baggage to other persons or property, including the airline’s property. Passengers will be responsible for any damage their baggage causes.
• The airline will not be liable for items that are prohibited from being registered as baggage or for unregistered baggage, including fragile or perishable items, money, jewelry, precious metals, electronics, negotiable documents, securities, business documents, passports, and other identification documents.
• The airline will not be liable for illness, injury, disability, or death resulting from the passenger’s physical condition or any worsening thereof.
• The carriage agreement includes these terms and conditions and the liability limitations outlined herein. These limitations shall also apply to the airline’s authorized agents, employees, and representatives. The total compensation that may be claimed from the airline and its agents or employees shall not exceed the airline’s liability limits, if applicable.
• Unless explicitly stated otherwise, nothing in these terms and conditions shall waive or limit any rights provided under the Warsaw Convention, Montreal Convention, or other applicable laws.

12. Time Limits on Claims and Actions

12.1 Claims Regarding Baggage
Unless proven otherwise, the acceptance of baggage with a baggage tag attached, without objection, shall serve as sufficient evidence that the baggage was delivered in good condition and in accordance with the terms of the carriage contract. If you wish to make a claim or take action regarding damage to registered baggage, you must notify the airline immediately upon discovering the damage, but no later than seven (7) calendar days from the date you received the baggage. If you wish to make a claim or take action regarding delayed registered baggage, you must notify the airline within twenty-one (21) calendar days from the date the baggage was returned to you. All claims must be made in writing and submitted by mail or delivered in person to the airline within the specified time frames.

12.2 Right to Claim Damages
The right to claim damages shall be valid for two (2) years from the date of arrival at the destination, or from the date the aircraft was scheduled to arrive, or from the date the journey ended. The method for calculating the time limit shall be in accordance with the laws of the court where the case is filed.

13. Modifications and Waivers
No agent, employee, or staff member of the airline shall have the authority to alter, extend, or waive any provision of these terms and conditions.