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Special Categories of Passengers

 

Special Categories of Passengers (SCPs) – EZY Airlines

Traveling with Special Needs

EZY Airlines is committed to ensuring a safe and comfortable journey for all passengers, including those who require special assistance. Our policies are designed to comply with safety regulations while providing a seamless travel experience.

Important Notice

  • SCPs must notify EZY Airlines at least 72 hours before departure if special assistance is required.
  • A maximum of 2 SCPs per flight is allowed.
  • Some passengers may be required to travel with an escort for safety reasons.

 

Categories of Special Passengers

Infants (7 Days – 24 Months)

  • Seating: Infants must sit on an adult’s lap using an infant seatbelt.
  • Boarding: Infants board first and disembark last.
  • Safety: Seatbelts must be fastened during takeoff, landing, and turbulence.

Children (2 – 12 Years Old)

  • Seating: Must sit with an accompanying adult.
  • Boarding: May board first but can disembark at their discretion.
  • Safety: Seatbelts must be fastened at all times.

Unaccompanied Minors

  • EZY Airlines does not accept unaccompanied children under 12 years old.
  • Children over 12 years old are treated as adults.

Expectant Mothers

  • Travel Restriction: Passengers over 28 weeks pregnant are not accepted.
  • Seating: A maximum of 2 expectant mothers per flight, seated in right-hand window seats.
  • Boarding: Expectant mothers board first and disembark last.
  • Safety: Special brace positions and seatbelt usage will be explained during the safety briefing.

Persons with Reduced Mobility (PRMs)

  • Acceptance: Passengers who cannot climb stairs or enter the cabin without assistance are not accepted.
  • Seating: Maximum 2 PRMs per flight, seated in right-hand window seats.
  • Boarding: PRMs board first and disembark last.
  • Safety: Special safety briefings and demonstrations are provided.

Inadmissible Passengers (INADs)

  • Security Check: Passengers who do not pose a security risk may be accepted. However, those displaying disruptive behavior (e.g., intoxication, refusal to follow safety rules) may be denied boarding.
  • Seating: Right-hand window seats.
  • Boarding: Board first, disembark last.
  • Safety: A dedicated safety briefing is given before takeoff.

Blind or Visually Impaired Passengers

  • Acceptance: Blind passengers must travel with an escort unless they can respond independently in an emergency.
  • Seating: Right-hand window seats.
  • Boarding: Board first, disembark last.
  • Safety: Personalized safety briefings are provided.

Deaf or Hearing-Impaired Passengers

  • Acceptance: Deaf passengers must travel with an escort unless they can respond independently in an emergency.
  • Seating: Right-hand window seats.
  • Boarding: Board first, disembark last.
  • Safety: Safety instructions are provided visually using pictorials.

 

Check-In & Boarding Process for SCPs

Pre-Check-In Requirements

  • Advance Notification: Passengers requiring assistance must inform the airline at least 72 hours before departure.
  • Required Documentation: Medical certificates or indemnity forms must be submitted at check-in. Failure to provide these may result in denied boarding.

At the Airport

  1. Check-In Counter: SCPs must check in at least 30 minutes before departure.
  2. Indemnity Forms: Passengers may be required to complete and sign an indemnity form.
  3. Mobility Aids: Crutches and other aids must be stored in an accessible area for emergencies.

Boarding Procedure

  • SCPs board first and disembark last for easier assistance.
  • Escorts and flight crew will be assigned to provide necessary guidance.

 

Flight Safety & Limitations

  • Special Safety Briefings: SCPs will receive personalized safety demonstrations and instructions.
  • Crew Monitoring: Flight Crew will visually check all SCPs before takeoff.
  • Seating Restrictions: SCPs are assigned right-hand window seats for easier assistance.
  • Maximum Limit: Only 2 SCPs per flight are accepted.
  • Passengers who cannot comply with emergency procedures without assistance will not be accepted for travel.

 

Need Assistance?

For further information, please contact:

  • EZY Airlines Customer Support
  • Email: support@ezyairlines.com

EZY Airlines prioritizes passenger safety and comfort. We appreciate your cooperation in ensuring a smooth and safe journey for all travelers.